Here was another frustrating issue in Magento. How do you customize email notifications sent to customers if you have multiple stores in Magento. The stock Magento system only has one set of email templates, which are hard enough to find as it is. We’ve done a post on that subject, here: Customizing Email Confirmations in Magento
So, if you have multiple stores, here’s the procedure:
- Log into Magento admin
- Go to “System >> Transactional Emails”
- Make sure you select the store you’re working on in the upper left corner under “Current Configuration Scope”
- Now, click “Add New Template”
- Select the template you want to base the new template on. For this example, let’s select “New Order”
- Click “Load Template”
- The template information is then shown, but you will need to fill in the infor for “Template Name”. For this example, lets type in “New Order My Second Store”. (Don’t enclose in quotes like here)
- Now, in the “Template Content” field, change whatever you like in the box.
- Click “Save Template”
- Now you have to go to “System >> Configuration”
- Make sure to select which store you’re working on.
- Go down to “Sales Emails” under the “Sales” heading.
- On the page, you’ll see at the top is “Order” and in that box is a selection for “New Order Confirmation Template”
- Use the drop down menu and select the new template you just created, in this example, it was “New Order My Second Store”
- Click “Save Config”
- You’ll have to do this for every email template and every store, but I suppose it’s worth it.
So that’s it for How to Customize Customer Emails for Multiple Stores in Magento.
